Cancellation And Refund Policy

At Go Maxi Melbourne, we understand that travel plans can change. Our cancellation and refund policy is designed to keep the process clear and straightforward for all passengers. This policy applies to bookings made for airport transfers, corporate travel, events, weddings, parcel delivery, hotel transfers, and other services provided by Go Maxi Melbourne.

Booking Cancellation

Passengers may request cancellation of their booking by contacting us as soon as possible. Cancellation requests should include the booking details so our team can locate the reservation and process the request.

• Cancellations made well before the scheduled pickup time may be eligible for a full or partial refund, depending on the booking conditions.
• Late cancellations may attract a cancellation fee where a vehicle or driver has already been allocated.
• Cancellations made after the driver has arrived at the pickup location may not qualify for a refund.
• If a passenger does not arrive at the agreed pickup location or cannot be contacted, the booking may be treated as a no-show.
• For bookings involving a Premium Service or Maxi Van, different cancellation conditions may apply depending on the arrangements made at the time of booking.

Refunds

If a refund is approved, it will generally be returned using the original payment method. Processing times may vary depending on the payment provider or bank.

• Refunds are assessed according to the booking details and cancellation timing.
• Any applicable fees or charges may be deducted before the refund is processed.
• Refunds will not normally be provided for completed journeys.
• Where a service cannot be provided by Go Maxi Melbourne, the customer will be contacted and an appropriate refund or alternative arrangement may be offered.

Changes To Bookings

Passengers who need to change their pickup time, location, vehicle type, or other booking details should contact us as early as possible. Changes are subject to availability and may result in an additional charge.

Contact Us

For cancellation requests, refund enquiries, or booking changes, please contact Go Maxi Melbourne with your booking details. Our team will review the request and provide information based on the circumstances of the booking.