Terms And Conditions

These Terms and Conditions explain the general rules for using the services provided by Go Maxi Melbourne. By making a booking or using our services, you agree to follow the terms outlined below. Please read them carefully before arranging your journey.

1. Booking and Service

• Bookings should be made with accurate pickup, destination, contact and passenger details.
• Customers should provide the correct pickup time and location to help avoid delays.
• Go Maxi Melbourne may use different vehicles depending on passenger numbers, luggage and availability.
• A Maxi Van may be provided when suitable for larger groups or additional luggage requirements.

2. Fares and Payments

• Fares may depend on the journey, distance, timing, vehicle type and other applicable charges.
• Any additional service or waiting charges may apply where relevant.
• Customers are responsible for paying the agreed fare and any applicable additional charges.

3. Changes and Cancellations

• Customers should provide reasonable notice when changing or cancelling a booking.
• Late cancellations or changes may result in applicable charges.
• Bookings are subject to vehicle and driver availability.

4. Passenger Responsibilities

• Passengers must behave respectfully towards drivers and other passengers.
• Passengers are responsible for their personal belongings during the journey.
• Children must be seated and secured in accordance with applicable Australian requirements.
• Damage caused to a vehicle through inappropriate behaviour may result in additional charges.

5. Delays and Circumstances

• Travel times can be affected by traffic, road conditions, weather, accidents or other unexpected events.
• Go Maxi Melbourne will make reasonable efforts to provide the booked service, but circumstances outside our control may cause delays or changes.

6. Acceptance of Terms

By using Go Maxi Melbourne services, you acknowledge and accept these Terms and Conditions. These terms may be updated when required to reflect changes to our services or applicable requirements.